Privacy and Cookies policy

We are Med Logistics Group Limited, company number 13698333. Our registered address is 1st Floor, 6-7 Clock Park Shripney Road, Bognor Regis, England, PO22 9NH.

Med Logistics Group Limited (“we“, “us”) is committed to protecting and respecting your privacy. This Privacy and Cookies Policy (“Policy”) (together with and any other documents referred to therein) sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018 (collectively the “Data Protection Laws”), the Data Controller is Med Logistics Group Limited.

Information we may collect from you

We may collect and process the following data about you:

a) Information that you provide to us, including:

(1) Information provided to us on the telephone or via employee application form or for our customers on our website including when you open an account with us, place orders or log on as an account holder. This will include your company or trading name (if any), your name or a contact name, address, telephone numbers, fax numbers, email address, bank details including account number. These are all details which we would require in order to invoice you for work carried out. If you use our on line booking service we would store usernames and password(s) which you have set up in order that if required we could alter/delete users as per your instructions. Please do not divulge user logins and passwords to other users as they will be able to use the on line booking on your account.

(2) We would also collect data from you should you need to make a complaint or report a problem with our website or operational/accounts queries.

(3) If you contact us we may keep a record of that correspondence and if that contact is via telephone your call may be recorded. The reasons for keeping these records are in order to deal with queries and for subsequent historical requests relating to the original requests.

(4) Personal details you choose to give when corresponding with us by phone or email.

(5) Details of the transactions we carry out for you either via our website include details of proof of delivery.

Please let us know if any of this information changes so we can keep our records up to date.

b) Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

c) We may utilise the services of credit referencing and company financial data sites in order to ascertain whether we are able to offer a credit facility account.

Uses made of your information

Lawful basis for processing

We rely on legitimate interest as the lawful basis on which we collect and use your personal data. Our legitimate interests are performance of contracts with Customers, Couriers and our suppliers, marketing and business development and our internal administration and improvement.

Purposes of processing

We use information held about you in the following ways:

a) To provide you or the organisation that you are engaged by with our services.

b) To carry out our obligations arising from any contracts entered into between you and us. This includes:

i) Where you are a Customer, to provide Couriers you have booked with the information needed for them to carry out their services.

ii) Where you are a Courier, to provide Customers who have booked you with the information they need in order to receive your services.

c) To provide you with information and offers that you request from us or which we feel may interest you.

d) To notify you about changes to our services.

Disclosure of your information

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.

We may disclose your personal data to any member of our corporate group, which means our subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable).

We may also disclose your personal data to third parties:

a) In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;

b) If we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and

c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, our regulator, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering and credit risk reduction.

Other than as set out above, and save insofar as is necessary in order for us to carry out our obligations arising from any contracts entered into between you and us, we will not share your data with third parties unless we have procured your express consent to do so.

Security of your personal data

We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long do we keep your personal data?

We will not keep your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

Payment information

Customer credit/debit card payments and other payments you make either on website or via our offices will be processed via our third party payment providers and the payment data you submit will be securely stored and encrypted by our payment service providers using up to date GDPR compliant industry standards. Please note that Med Logistics Group Limited do not ourselves directly process or store the debit/credit Card data that you submit.

Access to your personal data

Under GDPR, you are entitled to request, view, amend, or delete the personal information we hold on yourself. Email your requests to our data protection officer Sarah Burns at

Your rights in respect of your personal data

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

a) To ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;

b) To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;

c) To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest;

d) To request from us access to personal information held about you. To submit your subject access request, you can contact us

e) To ask for the information we hold about you to be rectified if it is inaccurate or incomplete;

f) To ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;

g) To ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing); and

h) To ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

To exercise any of these rights or should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us at

Changes to this Privacy Policy

We may change this policy from time to time and without notice, so for customers please make sure you check back frequently to see any updates or changes to our privacy policy. If we change our Policy we will publish those changes on this page. For our employees any change in the policy will be communicated via notices sent from the payroll department. The last time our Policy was reviewed was September 2021.


Like most websites our website uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart phones or tablets) as you browse our website. Our website uses cookies to distinguish you from other users, in order to provide you with a good customer experience when you browse our site and allows us to improve its features. By continuing to browse our site you are agreeing to our use of cookies. We do not use cookies to collect or record information on your name, address or other contact details.

The cookies we use include:

● “Analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

● “Strictly necessary” cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.

● “Functionality” cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

● “Targeting” cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed to our affiliates' websites. We will use this information to make our Website, or location or to track effectiveness of our marketing campaigns in the search engines or the external websites. We may also share this information with third parties for this purpose.

Please note that third parties affiliates may also use cookies, over which we have no control.

Cookies which are strictly necessary for the core functionality of the website are enabled by default, and set automatically at the point you access the website.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access some or all of our website.

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To find out more visit Hotjar website:


If you have any questions about our collection, use or disclosure of your personal information, or any comments or requests, you can contact us at